Customer Service Representative; CSR

Customer Service Representative – Wind River Environmental LLC | Remote (Marlborough, MA)

Wind River Environmental LLC is seeking a Customer Service Representative (CSR) to serve as the primary point of contact for customers inquiring about its products and services. This full-time, remote role offers $18–$22/hour and requires candidates to live within 30 miles of a WRE branch to provide local support when needed.

The successful candidate will handle a high volume of inbound calls, educate customers on service offerings, schedule appointments, and resolve inquiries with professionalism and accuracy.

• Job Title: Customer Service Representative
• Employer: Wind River Environmental LLC
• Location: Remote (within 30 miles of a WRE branch)
• Pay: $18–$22/hour
• Job Type: Full-Time
• Schedule: Monday–Friday, 8:00 am–4:30 pm; weekend availability preferred

• Answer customer calls and concerns from Residential Pumping Queue
• Provide engaging and educational service to promote pumping services
• Schedule residential pumping services and document calls per department requirements
• Clarify customer inquiries, research solutions, and provide accurate information
• Enter service orders into order management systems
• Resolve problems or escalate unresolved issues appropriately
• Fulfill customer requests, complete transactions, and forward requests as needed
• Work in a metric-driven environment with individual and group goals
• Manage heavy inbound and outbound call volume efficiently

Essential:

• High School Diploma or equivalent
• Previous customer service experience
• Strong oral and written communication skills
• Ability to manage multiple priorities and deadlines
• Basic computer literacy (email, internet, Microsoft Office)
• Detail-oriented with strong problem-solving skills
• Ability to work independently in a fast-paced environment
• Must operate in a drug-free workplace

Preferred:

• Experience in customer service within waste management or related industries

• Competitive hourly pay ($18–$22/hour)
• Medical, dental, and vision insurance
• Health savings account (HSA) and flexible spending account (FSA) options
• 401(k) retirement plan
• Paid parental leave
• Disability and life insurance
• Paid holidays
• Opportunities for advancement

Headquartered in Marlborough, MA, Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks, and related systems. The company serves business, residential, and municipal customers throughout the East Coast and is committed to equal opportunity employment.

How to Apply:

• Submit your application via Wind River Environmental’s careers portal.
• Highlight your customer service and call-handling experience.
• Shortlisted candidates will be contacted for interview.

TO APPLY

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