Dispatcher​/Customer Service Representative

Benefits:

• Company parties
• Competitive salary
• Employee discounts
• Health insurance
• Paid time off
• Training & development

We are a growing residential HVAC and plumbing company looking for a highly organized, customer-focused Dispatcher / Customer Service Representative to be the first point of contact for our customers and technicians. If you thrive in a fast-paced environment, enjoy helping people, and excel at multitasking, we'd love to meet you.

As a Dispatcher/CSR, you will play a critical role in keeping our operations running smoothly by coordinating technician schedules, managing incoming calls, booking maintenance appointments, and delivering exceptional customer service both over the phone and in person.

• Answer incoming calls from customers and field technicians.
• Schedule and dispatch HVAC and plumbing technicians to customer homes.
• Coordinate daily service calls and optimize technician routes.
• Contact existing customers to schedule and confirm maintenance visits.
• Provide outstanding customer service and resolve scheduling concerns.
• Serve as the first point of contact for customers, vendors, and visitors.
• Maintain accurate customer records and appointment information.
• Communicate effectively with technicians throughout the day regarding schedules, job status updates, and customer needs.
• Assist with office administrative duties as needed.
• Support customer retention efforts through maintenance agreement follow-ups and appointment booking.

• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency with computers and office software.
• Strong attention to detail and problem-solving skills.
• Dependable, punctual, and team-oriented.
• Previous dispatching, customer service, or call center experience preferred.

• Experience using Service Titan
  .
• Experience managing or creating content for social media platforms (Facebook, Instagram, Tik Tok, etc.).
• Prior experience in the HVAC, plumbing, or home service industry.

• Competitive pay based on experience.
• Paid training.
• Opportunities for advancement.
• Supportive team environment.
• Stable, year-round employment with a growing company.
• Employee Discounts

• Full-time position
• Monday–Friday (with occasional overtime or rotating on-call responsibilities, if applicable)