Bilingual Animal Resource Counselor; English​/Spanish Dakin Humane Society

Are you passionate about helping animals and their people? Dakin Humane Society is seeking full‑time Animal Resource Counselors to provide resources to pets and people in our community. This full‑time role is perfect for someone who thrives in a mission‑driven, dynamic environment.

• Comfortable delivering customer service in a fast‑paced environment. First point of contact for pet families in need, answering requests via email, phone, and in person.
• Part of the day spent doing hands‑on animal care and part of the day in a call center environment.
• At least 1 year of experience in customer service, ideally in a fast‑paced environment.
• Ability to adapt to technology, learn quickly, and work well in a team.
• Flexibility to work weekends and holidays as needed.
• Positive attitude, excellent communication skills, a sense of humor, and ability to handle both joyful and tough situations when animals and people need us the most.
• Collaborate with a supportive and dedicated team.

• Mission‑driven, passionate, and committed to kindness. Good chance of spending days surrounded by adorable animals.
• Believe that people are good and will make the best decisions for animals when treated with understanding and given right resources.
• Excellent benefits including generous PTO for full‑time employees (30 days in second year, 35 days in third year).

• Bilingual English/Spanish (fluent writing and speaking).
• Strong knowledge of basic domestic animal care and humane handling.
• Proficiency in Microsoft Office/Google Workspace.
• Passion for animal welfare and a soft spot for wet noses and wagging tails.
• Must be at least 18 years of age.

Pay: $17.00/hour

Sign‑On Bonus!

Bilingual English/Spanish candidates who apply to Dakin will receive a $500 bonus if they are hired and after they successfully reach 90 days of employment. Bilingual candidates must be fluent in both written and verbal communication to qualify for this bonus.