Information and Service Specialist
Job in
Springfield, Hampden County, Massachusetts, 01119, USA
Listed on 2026-07-16
Listing for:
City of Springfield, MA
Full Time
position Listed on 2026-07-16
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
The City of Springfield, MA is seeking a customer service professional to answer calls, document inquiries, and coordinate with city departments to fulfill requests. You will assess issues and determine appropriate action under supervision of the 311 Call Center Director.
Qualifications include a bachelor’s degree in a related field and at least two years of call center experience, with bilingual ability preferred. Proficiency in MS Office and strong organizational skills are essential.
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