Strategic Customer Success Manager – Enterprise SaaS
Job in
Springfield, Hampden County, Massachusetts, 01119, USA
Listed on 2026-08-07
Listing for:
Motorola Solutions
Full Time
position Listed on 2026-08-07
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, CRM Systems & Management -
Business
Customer Success Management, Client Relationship Management, CRM Systems & Management
Job Description & How to Apply Below
Motorola Solutions is seeking a seasoned Customer Success Manager to drive post-sale engagement, user adoption, and goal attainment through proactive Customer Success Plans. You will serve as a trusted advisor, building long-term relationships with target accounts to ensure retention and ongoing value.
In this role, you will leverage Gainsight/Churn Zero and CRM tools to monitor engagement, collaborate with customers to define KPIs, and partner across teams to maximize platform utilization and
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