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Member Experience Specialist I — Frontline Banking & Service
Job in
Springfield, Hampden County, Massachusetts, 01119, USA
Listed on 2026-08-15
Listing for:
MassMutual
Full Time
position Listed on 2026-08-15
Job specializations:
-
Customer Service/HelpDesk
Bank Customer Service
Job Description & How to Apply Below
Mass Mutual is hiring a Member Experience Specialist 1 in Springfield to serve as the frontline ambassador for members. The role focuses on understanding financial needs and delivering a seamless, personalized experience across channels.
The MES 1 will support account transactions, educate members on products, and promote services aligned with member goals. The ideal candidate has at least two years in a financial setting, strong customer service skills, and familiarity with teller software and
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