White-Glove Client Care Advisor
Job in
Springfield, Hampden County, Massachusetts, 01119, USA
Listed on 2026-08-30
Listing for:
Brobston Group LLC
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Management
Job Description & How to Apply Below
Brobston Group LLC is seeking a B2C Care Advisor in Springfield, MA. You will be the primary contact for clients, retail partners, wholesale accounts, and end consumers, delivering personalized, white-glove service across calls, email, and live chat.
You will resolve inquiries, document interactions in the CRM, and collaborate with Sales to identify upsell and retention opportunities. The role combines exceptional customer service with strategic clienteling to foster loyalty and drive business
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