Senior Leader, Omnichannel Customer Support Operations
Listed on 2026-09-17
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Customer Service/HelpDesk
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Management
Bob’s Discount Furniture seeks a Senior Manager of Customer Support Operations to lead multi-channel contact center teams across voice, chat, SMS, email, and other channels. You will drive performance, partner with internal and external partners, and use VOC insights to raise service levels and NPS while fostering a positive, high‑engagement work environment.
You’ll manage cross-site and remote operations, set clear expectations, establish scorecards, and guide data-driven improvements balancing
This opening is for the Senior Leader, Omnichannel Customer Support Operations role at Bob's Discount Furniture.
Learn more about the Senior Leader, Omnichannel Customer Support Operations role in the description above.
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