Enterprise Customer Success Lead; SaaS AI
Listed on 2026-09-17
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Customer Service/HelpDesk
Customer Success Management
Service Now is seeking a customer-focused professional in Massachusetts to drive value with our initial customers and translate business needs into innovative solutions. You will build trusted executive sponsor ships, guide cross-functional teams, and shape onboarding to maximize adoption and growth across large enterprise accounts.
The role requires 5+ years in software/SaaS, strong communication of complex solutions, and a proactive, collaborative mindset.
As a Enterprise Customer Success Lead (SaaS AI), you will play an important part at Service Now in MA, United States.
This role, Enterprise Customer Success Lead (SaaS AI) at Service Now, could be your next career step.
Are you ready to take on the Enterprise Customer Success Lead (SaaS AI) role at Service Now?
We would love to welcome a new Enterprise Customer Success Lead (SaaS AI) to our group in MA, United States.
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