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Customer Service Representative
Job in
Springfield, Hampden County, Massachusetts, 01119, USA
Listed on 2026-09-30
Listing for:
trinitysolarextcs
Full Time
position Listed on 2026-09-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Job Summary:
The Project Concierge Representative will be responsible for delivering an exceptional customer experience from project inception to completion, providing professional and courteous communication with customers and across departments.
Supervisory Responsibilities:- None
- Develop strong positive working relationships with customers and colleagues.
- Regularly monitor all active projects for accuracy of information and to ensure that deadlines are being upheld while providing necessary communication to customers and the organization.
- Utilize organizational and time management skills to prioritize and adjust daily tasks.
- Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects.
- Strong communication skills including the use of a call management system as well as text messaging and email.
- Ability to mitigate customer concerns while arriving at the best positive outcome.
- Proficiency with Microsoft Office, Adobe PDF, Document Management. experience is preferred.
- Desired attributes include organizational and time management skills, strong decision making and problem solving, team player and attention to detail.
- Experience in a faced paced office environment is preferred.
- Customer service experience preferred but not required
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
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