Training Technician II - West

Position Summary

Incumbents in this position conduct training programs, perform on‑site visits to determine if post‑training knowledge transfer is successful and consult with on‑site supervisory staff and the Training Manager to recommend additional learning solutions, as necessary; and perform related work as required. The basic purpose of this work is to conduct training and support post‑training knowledge transfer for state agencies.

• Conduct Instructor‑led and virtual training for RMV business systems, business procedures, and other applications in all training facilities.
• Actively participate in pilot training classes and train‑the‑trainer workshops.
• Evaluate participants’ in‑class progress and provide a written summary of progress for RMV management.
• Perform class preparation activities based on the dates reflected in the department’s master schedule of classes to ensure readiness as of the projected scheduled dates. This includes full review and practice with:
  • curriculum outline
  • module instructor guides and Powerpoint
  • participant material
  • System training activities
• Provide onsite support to RMV staff.
• Provide onsite support during implementations of new systems and processes.
• Act as a point‑of‑contact to answer questions about system/policy changes after training is delivered. (Research answers to questions and communicate to the appropriate audience.)
• Work with department managers, supervisors and Training Manager to create additional training support plans for employees having difficulty with knowledge transfer back on their job.
• Based on guidelines developed by curriculum designers and/or managers/supervisors, conduct follow‑up evaluations in the field to monitor effectiveness of training programs and identify skills and knowledge deficits.
• Document the findings of the training program’s effectiveness in a written report to be submitted to Training manager/supervisor and Curriculum Designers.

• Assist in creating and staging data in the training database (e.g. System Training Region) for hands‑on activities, based on instructions provided by Curriculum Designers and/or the Training Manager.
• Perform on‑going training database maintenance tasks to support the hands‑on activities for established training programs.
• Maintain a clean, well‑stocked, fully functioning, and safe training classroom.
• Communicate system issues to RMV Business Support as they occur to record problems encountered in the training or production environments.

• Evaluate the training materials from pilot training classes, train‑the‑trainer sessions, and other newly launched programs and provide written comments about the materials to Curriculum Designers.
• Provide Curriculum Designers with ideas and suggestions for improving or enhancing established training programs to better meet the needs of the audience and/or trainer. (For example, provide scenarios and information for real‑life examples.)

• Based on direction from the Training Manager, make corrections and/or minor updates to existing course materials. (For example, updating existing training courses with details from “Training Update” messages published on the RVM website).
• Participate as Active Member of the Training Department Team.
• Attend staff meetings regularly and integrate relevant business updates into Trainer responsibilities, as applicable.
• When requested by the Training Manager, write status reports and/or other training‑related communication to be submitted to the Training Manager and/or designated business partners.

• Improve presentation and training‑related skills by actively participating in in‑house workshops, reading training‑related articles, and attending classes related to the Trainer role.
• Build RMV business knowledge by staying up‑to‑date on RMV policy and process changes and the associated legal, regulatory or business intentions.

• Knowledge of the basic theories and principles of learning and motivation as applied to employee training.
• Knowledge of…