Instructional Designer III

Summary

The Instructional Designer III role is instrumental in supporting Mutual Bancorp and its family of banks’ culture of continuous learning and employees’ professional development, as well as change (e.g., new systems, procedures, products, regulations). Under the guidance of the Learning and Development Manager, they are responsible for the design, creation, and implementation of eLearning, instructor‑led training, and interactive and engaging learning resources to create pathways for employee success.

• Partner with senior stakeholders and subject matter experts to lead various analyses (e.g., content analyses, job/task analyses, gap analyses, needs assessments, best practice analysis) to identify primary and secondary target audiences and define clear and detailed learning objectives; outline complete training solutions that effectively meet the identified needs, including strategies to measure success.
• Apply cutting‑edge instructional design and learning theory and practices to design complete engaging learning and performance support solutions.
• Coach others in design of learning and performance solutions in alignment with current theory and best practices.
• Demonstrate mastery in authoring tools – including Word, PowerPoint, SharePoint, Articulate Storyline, Engageware, Camtasia – to develop interactive and engaging learning solutions (Instructor‑Led Training, eLearning, and Knowledge Support resources).
• Build models and templates in various development tools.
• Perform complex image and video editing in Photoshop and Premiere Pro.
• Discover new and innovative ways to leverage AI tools to accelerate content development, personalize learning experience, and enable instructional design workflows.
• Lead testing, implementation, and rollout of training programs and performance support solutions.
• Perform quality checks to ensure accuracy, consistency, and usability of learning and performance support materials.
• Create instructionally sound innovative and engaging assessment strategies based on learning objectives to evaluate learners’ achievement of objectives and build these into learning solutions – including designing and developing quizzes and exams, role plays, simulations, facilitator “knowledge checks,” games, observations, surveys, and focus groups.
• Capture, consolidate, and interpret data and feedback to determine impact of learning and performance support / knowledge‑management interventions to the organization; report findings and recommended next steps.
• Conduct lessons‑learned sessions to determine opportunities for improvements to Learning & Development’s tools, models, procedures, and practices; report findings to the Learning & Development Manager and Director of Learning & Development.
• Provide basic coaching to Instructional Designer Level I and II in all aspects of designing and creating learning solutions.
• Design, develop, and conduct in‑service training sessions, workshops, “lunch and learns,” webinars, white papers, etc.
• Manage multiple projects – track progress, identify and resolve issues, and provide reports and briefings on own and team projects.
• Stay informed on instructional design best practices, continuously build knowledge and skills in current and potential tools and technologies.
• Contribute to the Learning & Development Team’s Body of Knowledge – including articles, white papers, demos, models, and presentations.

• BA/BS required, ideally in Business, Finance, Training, English, Communications, Instructional Design, or Education. Master’s degree preferred.

• Minimum 4 years’ experience in instructional design.
• Apply best practices in adult learning theory in the design of web‑based and instructor‑led training.
• Conduct analyses using multiple data‑collection methodologies (e.g., observation, survey, interview, focus group).
• Design and create well‑structured and engaging instructional materials.
• Write print materials (facilitator guides, learner guides, workbooks, job aids, etc.).
• Design and create online materials (screen text, online procedures, interactive job aids and knowledge support…