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Student Telecounseling Admissions Representative Supervisor

Job in Springfield, Hampden County, Massachusetts, 01119, USA
Listing for: Western-New-England-University
Apprenticeship/Internship position
Listed on 2026-06-20
Job specializations:
  • Education / Teaching
    Education Administration, University Professor, Academic Counselor, Adult Education
Salary/Wage Range or Industry Benchmark: 15 - 20 USD Hourly USD 15.00 20.00 HOUR
Job Description & How to Apply Below
The Student Telecounseling Admissions Representatives (STARs) initiate and maintain telephone contact with prospective students throughout the admission process; enter data from conversations necessary to maintain an ongoing rapport with each student; develop and foster a "connection" between the prospective student and the University; and determine prospective students’ interest level in the University. This position requires familiarity and knowledge of the characteristics of the University;

its programs, both academic and co-curricular; the student body; and general admissions information. STARs will be asked about their experience at the University. It is beneficial to be actively involved in student organizations, academic honor societies, athletics, intramurals, leadership roles, etc. opportunities. STARs will also be asked about campus resources. It is beneficial to have an understanding of resources and services on campus related to academic, career, advisement, social, disability, counseling, public safety, etc.

Work independently with minimal supervision.

Knowledgeable about the University, its programs, the student body, and general admissions information.

Effectively use interactive computer software.

Articulate courteously and professionally during interactions with prospective students, parents, siblings, etc.

Maintain confidentiality with respect to prospective student records, conversations, and personal information.

Candidate must be able to communicate effectively on the telephone, in written form, interpersonally; and use interactive computer software

Student must also be in good disciplinary standing.
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