Senior Financial Aid Counselor

Position: Senior Financial Aid Counselor - Springfield Technical Community College
Job Description:

GENERAL STATEMENT OF DUTIES

Student Financial Services is currently seeking a Senior Financial Aid Counselor to work in a fast-paced, high energy, and service oriented environment. Reporting to the Director of Student Financial Services, this position serves as a member of the Enrollment Services team and focuses on enrollment, retention and financial aid processes and services.

KEY RESPONSIBILITIES

Student Financial Aid Counseling & Processing

Counsel students and families on financial aid programs, eligibility, and application procedures

Review financial aid applications and supporting documentation

Determine eligibility for federal, state, and institutional aid programs

Package and award financial aid to eligible students

Assist students with FAFSA/MASFA completion and verification requirements

Conduct entrance and exit loan counseling sessions

Support students with special circumstances and appeals

Financial Aid Operations & Compliance

Assist with coordination of Financial Aid office operations

Support loan processing and certification activities

Monitor federal and state regulatory changes to maintain compliance

Assist with development and updates to policies, procedures, and office materials

Maintain accurate student records and confidential files

Prepare reports, correspondence, and financial aid communications

Work Study & Student Employment

Coordinate Federal Work Study and student employment programs

Determine student eligibility for work study opportunities

Coordinate campus job placements and communicate program requirements

Monitor student earnings, timesheets, and program expenditures

Outreach & Collaboration

Provide financial aid presentations, workshops, and informational sessions

Serve as a liaison with students, families, faculty, and outside agencies

Collaborate with campus departments to support student success

Participate in meetings, committees, and professional development opportunities

Staff Coordination & Leadership

Assist with training and onboarding of staff and student employees

Provide guidance and support on complex student situations

Help prioritize and coordinate workflow within the office

Support a collaborative, student-centered office environment

Requirements:

QUALIFICATIONS

Bachelor's Degree and a minimum of 2 years' experience and/or training involving financial aid operations, or loan processing; or an equivalent combination of education, training, and experience. Knowledge of admissions, enrollment, and student financial aid processes.

Experience working with Ellucian Student Information System Colleague, CRM Recruit, Signal Vine, and Microsoft Applications Excellent counseling and advising skills supported by effective written and oral communication skills.

Ability to multitask in a fast-paced, high-energy, service-oriented environment while also possessing attention to detail.

Possess strong customer service, organizational and analytical skills.

Ability to work collaboratively in a diverse, inclusive and student-centered environment, and with students and prospective students of various learning styles, cultures, identities, and life-experiences.

Ability to maintain effective, collaborative working relationships with internal and external colleagues and constituents.

Ability to work independently, and as a team player, and be able to work under pressure.

EQUIVALENCY STATEMENT

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

WORKING CONDITIONS/PHYSICAL DEMANDS

Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work. Must be able to remain in a stationary position 50% of the time. The individual needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment i.e. copier. This person frequently communicates with students, faculty and staff.

Must be able to exchange accurate information.

Additional Information:

Salary: $65,370 - $80,006, MCCC…