Student Telecounseling Admissions Representative

Student Telecounseling Admissions Representative

Springfield, MA 01119

Salary Range $15.00 - $15.00 Hourly Position Type Student

The Student Telecounseling Admissions Representatives (STARs) initiate and maintain telephone contact with prospective students throughout the admission process; enter data from conversations necessary to maintain an ongoing rapport with each student; develop and foster a "connection" between the prospective student and the University; and determine prospective students' interest level in the University. This position requires familiarity and knowledge of the characteristics of the University;

its programs, both academic and co-curricular; the student body; and general admissions information. STARs will be asked about their experience at the University. It is beneficial to be actively involved in student organizations, academic honor societies, athletics, intramurals, leadership roles, etc. opportunities. STARs will also be asked about campus resources. It is beneficial to have an understanding of resources and services on campus related to academic, career, advisement, social, disability, counseling, public safety, etc.

1. Work independently with minimal supervision.

2. Knowledgeable about the University, its programs, the student body, and general admissions information.

3. Effectively use interactive computer software

4. Articulate courteously and professionally during interactions with prospective students, parents, siblings, etc.

5. Maintain confidentiality with respect to prospective student records, conversations, and personal information.

6. Candidate must be able to communicate effectively on the telephone, in written form, interpersonally; and use interactive computer software. Student must also be in good disciplinary standing.