Academic and Transfer Counselor

About Springfield Technical Community College :

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year.

STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution.

Reporting to the Assistant Dean of Student Support, the Academic & Transfer Counselor works in the Academic Advising & Transfer Center. This position is highly collaborative, working closely with advisors in the STEM Center, Lead:
Female Leadership and Mentoring Program, Male Initiative for Leadership and Education and TRIO Student Support Services.

The Academic & Transfer Counselor provides holistic student support for registration, retention, student success, transfer and/or completion. This position works collaboratively to ensure assigned students are provided with individualized, holistic and proactive academic, career and transfer counseling and support.

• Advising and holistic wraparound support for an assigned caseload of a minimum of 300 students, including areas such as course registration, graduation requirements, transferability, and major/degree program requirements and planning. Advising and course registration during peak registration periods will exceed caseload minimums.
• Providing guidance and support for major/career pathway exploration to clarify student interests, skills, and academic goals mapped to an academic plan and educational/career pathway.
• Sharing information on college programs, student support services, financial assistance, and referrals to campus supports as needed.
• Engaging in regular, proactive communication and ongoing outreach via phone, text, e-mail, and one-on-one contact to students. Address early alerts and offer referrals to support and resources.
• Serving as a liaison to assigned programs to remain current on requirements and career pathways; relaying this information to students and the advising team.
• Maintaining files and records of assigned caseload to track enrollment, retention, and graduation/transfer.
• Discuss transfer opportunities and assists in developing a transfer plan while staying current in transfer agreements and pathways.
• Participate in enrollment service events and initiatives aimed at promoting the use of college-wide systems and processes such as registration, billing/payments, financial aid status, and academic status.
• Participate in enrollment services, events, and outreach initiatives including new student orientation and onboarding, welcome events, etc.
• Providing advising, course registration and support during peak registration periods.
• Working cross-functionally with other teams, building customer relationships, and other special projects, as necessary.
• Participating in department, division and college-wide meetings as well as committees and professional development opportunities as assigned.
• Performing other duties and responsibilities as assigned, which do not alter the basic level of the position.

• Master's degree in Student Affairs, Education, Counseling, Psychology or closely related field; or possess an equivalent combination of education, training, and experience.
• 3-5 years of experience and/or training involving college admissions, academic advising, career development, and program/project management.
• Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations.
• Ability to build rapport and maintain effective, collaborative working relationships with students, internal and external colleagues, and community partners.
• Possess strong written and oral communication, interpersonal, time-management, prioritization, customer service and organizational skills.
• Demonstrated experience providing advising/coaching in an educational setting.
• Ability to maintain confidentiality and adhere to FERPA regulations,
• Ability to work well with a diverse group of…