Academic and Transfer Counselor

Academic and Transfer Counselor

Reporting to the Assistant Dean of Student Support, the Academic & Transfer Counselor, works in the Academic Advising & Transfer Center. This position is highly collaborative, working closely with advisors in the STEM Center, Lead:
Female Leadership and Mentoring Program, Male Initiative for Leadership and Education and TRIO Student Support Services.

The Academic & Transfer Counselor provides holistic student support for registration, retention, student success, transfer and/or completion. This position works collaboratively to ensure assigned students are provided with individualized, holistic and proactive academic, career and transfer counseling and support.

Responsibilities include advising and holistic wraparound support for an assigned caseload of a minimum of 300 students, including areas such as course registration, graduation requirements, transferability, and major/degree program requirements and planning. The counselor provides guidance and support for major/career pathway exploration to clarify student interests, skills, and academic goals mapped to an academic plan and educational/career pathway. They share information on college programs, student support services, financial assistance, and referrals to campus supports as needed.

The counselor engages in regular, proactive communication and ongoing outreach via phone, text, e-mail, and one-on-one contact to students. They serve as a liaison to assigned programs to remain current on requirements and career pathways; relaying this information to students and the advising team. The counselor maintains files and records of assigned caseload to track enrollment, retention, and graduation/transfer. They discuss transfer opportunities and assist in developing a transfer plan while staying current in transfer agreements and pathways.

The counselor participates in enrollment service events and initiatives aimed at promoting the use of college-wide systems and processes such as registration, billing/payments, financial aid status, and academic status. They participate in enrollment services, events, and outreach initiatives including new student orientation and onboarding, welcome events, etc. The counselor provides advising, course registration and support during peak registration periods. They work cross-functionally with other teams, building customer relationships, and other special projects, as necessary.

The counselor participates in department, division and college-wide meetings as well as committees and professional development opportunities as assigned.

Requirements include a master's degree in Student Affairs, Education, Counseling, Psychology or closely related field; or possess an equivalent combination of education, training, and experience. Three to five years of experience and/or training involving college admissions, academic advising, career development, and program/project management. Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations. Ability to build rapport and maintain effective, collaborative working relationships with students, internal and external colleagues, and community partners.

Strong written and oral communication, interpersonal, time-management, prioritization, customer service and organizational skills. Demonstrated experience providing advising/coaching in an educational setting. Ability to maintain confidentiality and adhere to FERPA regulations. Ability to work well with a diverse group of individuals, traditionally underrepresented or under-served, first-generation, low-socioeconomic, or non-traditional populations. Must be team oriented and detail oriented. Commitment to providing excellent customer service in-person and in the virtual environment.