Regional Service Manager

Overview

Job title:

Regional Service Manager

Job family:
Sales, Marketing & Product Management

Business area:
Pulp & Paper Service

Contract location:
Springfield, MA, US

Working location:
North America

Location type:
Remote

Contract type:
Permanent

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Brief Description

We are seeking a highly motivated Regional Technical Service Manager for our VIB Product Group. In this role, you will act as the technical liaison between our customers and internal teams, ensuring successful implementation, integration, and optimization of our products and solutions. You will provide onsite technical service, repairs, refurbishments, upgrades, troubleshooting, and deliver exceptional customer support.

• Managing, supervising and performing onsite technical service for VIB related equipment, such as repairs, refurbishments and upgrades
• Responsible for top line growth and profitability
• Ensure professional and timely response to customer enquiries
• Build customer relationships and contacts to stakeholders
• Increase onsite service business
• Increasing sales of new, replacement or upgrade equipment
• Support sales with visits, training and customer presentations
• Configure, implement, and optimize applications to meet client needs.
• Provide technical support and troubleshooting (remotely and onsite)
• Conduct product demonstrations, training sessions, and technical presentations for customers.
• Work with the product home to communicate customer feedback and contribute to product improvements.
• Develop and maintain technical and commercial documentation, including user guides and best practices.
• Create and market preventative (regular) maintenance service plans
• Collaborate with other product groups to develop complete customer solutions
• 50%+ regional travel to customer sites and facilities, with occasional international travel for global meetings or training (when required)

• Post-Secondary level education, in paper technology, engineering, automation, technology, or similar
• 3+ years technical sales, service and/or product management experience
• Experience in the pulp and paper industry is preferred.
• Solid mechanical aptitude with the ability to interpret and work from engineering drawings
• Ability to work with minimal supervision in the field both independently and with Service Technicians
• Have a service mindset and customer focus
• Self-motivated, able to handle multiple tasks and manage priorities
• Familiarity with Office 365 products
• Basic working knowledge AutoCAD is advantageous
• Familiarity with SAP is advantageous
• Additional spoken languages such as French, is a benefit

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.