Associate Application Support Engineer - New Graduate; -HOGI
Listed on 2026-02-12
-
Engineering
Software Engineer
Job Summary
Math Works has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More:
As an Associate Application Support Engineer, you will play an important role in supporting the success of our customers who use MATLAB and other Math Works products. You will mainly provide technical support to customers engaged in Model-Based Design (MBD) using MATLAB/Simulink. Your responsibilities will include responding to a wide range of customer inquiries and issues, explaining product usage, and helping to solve technical problems.
By sharing feedback from customers with our development team, you will also contribute to improving the quality of our products. This position will allow you to develop not only your technical skills but also your communication and problem-solving abilities, making it an excellent starting point for your career at Math Works.
Math Works nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.
Responsibilities
- Provide technical support for customers using Math Works products (mainly MATLAB/Simulink)
- Propose solutions to challenges faced by customers in embedded control system development
- Clearly explain product usage and demonstrate basic examples as needed
- Collaborate with team members to solve complex technical issues involving multiple products
- Share customer needs and feedback with the development team to help improve our products
- Create FAQs and technical articles to support knowledge sharing within and outside the company
Qualifications
- A bachelor's degree is required.
Additional Qualifications
Expected to graduate from a university or graduate school by March 2026 (Engineering or Science major is preferable)
Strong motivation to learn new technologies and skills
Excellent communication skills in Japanese (both verbal and written)
English skills sufficient for reading technical documentation and writing emails
Preferred Skills & Experience- Experience using MATLAB/Simulink
- Interest in control algorithm design or embedded software development
- Experience with automatic code generation or verification and validation tools
- Knowledge of other Math Works products
- Willingness and motivation to take on new challenges and keep learning
- Ability to work well in a team and collaborate with others
- Customer-oriented mindset and strong problem-solving skills
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