Casino Concierge - MGM Springfield

Casino Concierge

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Casino Concierge you will connect with guests, create memorable experiences, and help drive player loyalty through personalized service and exciting promotions. This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and is motivated by achieving performance goals!

THE STARTING RATE: $22 per hour THE DAY-TO-DAY:

• Provide excellent customer service and act as a goodwill ambassador to guests; anticipate and resolve problems as appropriate
• Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director
• Educate and train hosted players on upcoming tournaments, promotions, and events; answer all hosted players questions in a timely manner, either in person or via phone or email
• Prepare, maintain and submit monthly slot and pit expense and comp reports
• Provide accurate accounting of all pit and slot players comp guidelines including but not limited to; all comp transaction, theoretical and actual win, room stock items, limo services, show tickets, etc.
• Identify and generate new member sign-ups with the purpose of increasing percentage of carded play
• Generate incremental carded play from existing hosted guests
• May be required to update club accounts with current address, phone number and email addresses

THE IDEAL CANDIDATE:

• High School Diploma or GED
• 2+ Years of Prior experience in Casino Marketing, VIP Services or Guest Services experience is preferred
• Willing to work varied shifts, to include weekends and holidays
• Proficient in LMS, Microsoft Office products (Word and Excel), and Super Playmate or similar software is preferred
• Able to effectively communicate in English, in both written and verbal forms
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

THE PERKS & BENEFITS:

• Free meals in our employee dining room
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Rate

$22.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!