Plan Manager-Bundled Pooled

Get To Know The Opportunity

The candidate will provide Sponsor and Advisor service support for Corporate Bundled plans via team shared mailbox and inbound toll free line. The individual will serve as a single point of contact and provide immediate resolution to customer inquiries through interaction with internal business partners.

Note:

This position is a hybrid-office/home role. Details of your in-office schedule will be finalized with your manager.

Our ideal candidate is a detail‑oriented team player who has a passion for providing exceptional customer service. The individual must have the ability to build rapport and develop strong relationships with internal and external business partners as well as possess outstanding communication skills.

• 3 to 5 years equivalent work experience in Defined Contribution administration or similar work required.
• Customer Services experience/skills.

• Excel, Word and Outlook proficiency, and quick learning of Voya proprietary systems.
• Knowledge of the Omni record‑keeping systems is preferred.
• Understanding of contribution and/or distribution processing desired but not mandatory.
• Bachelor’s degree in Business Administration or equivalent.

Voya offers a base salary ranging from $50,600 to $84,340 USD, plus incentive opportunities based on role. Actual compensation may vary based on location, experience, education, skills and will be determined t‑time roles are prorated accordingly.

• Health, dental, vision and life insurance plans.
• 401(k) Savings plan with company matching up to 6%.
• Voya Retirement Plan – employer paid cash balance retirement plan (4%).
• Tuition reimbursement up to $5,250 per year.
• Paid time off: 20 days + nine paid holidays + a flexible Diversity Celebration Day.
• Paid volunteer time – 40 hours per calendar year.

• Customer Focused – Passionate drive to delight customers.
• Critical Thinking – Thoughtful analysis and problem solving.
• Team Mentality – Partnering effectively to drive culture and goals.
• Business Acumen – Understanding of financial services industry.
• Learning Agility – Openness to new ways of thinking and skill acquisition.

Voya Financial is an equal‑opportunity employer. Voya provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Voya is committed to inclusion of all qualified individuals. We will ensure persons with disabilities are provided reasonable accommodations. For those requiring accommodations for the application or interview process, essential job functions, or benefits, please review our resources for applicants with disabilities.