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Operations Associate Nights R40951

Job in Springfield, Hampden County, Massachusetts, 01119, USA
Listing for: Baystate Health
Full Time position
Listed on 2026-02-03
Job specializations:
  • Healthcare
    Healthcare Nursing
Job Description & How to Apply Below
Position: Operations Associate, Full Time, Nights R40951

Overview

Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a Full Time Operations Associate to join our team in Springfield, MA.

Req#: R40951

Category(s): Administrative Support, Unit Clerical Support

Full Time / Part Time: Full-Time

Shift: Third

Location: Baystate Main Campus, Daly 6A, ACE Unit, Springfield, MA

Compensation — Minimum – Midpoint – Maximum

$16.02 – $19.28 – $23.65

Baystate Health compensation note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range.

Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Schedule: Full time, 3rd Shift;

Hours:

7pm-7:30am; 36 hours/week;
Rotating days, every other weekend and rotating holidays required

Locations: Baystate Main Campus;
Daly 6A, ACE Unit;
Springfield, MA

Responsibilities
  • Bed Management:
    Tracks, prioritizes and assigns beds. Communicates with BMD and BM for admissions, discharges and transfers (ADTs). Coordinates unit/department ADTs. Checks BMD enters new data and advises Charge Nurse of changes. Checks CIS for discharge orders, follows up with MD, CM RN to assure discharge documents are complete. Enters discharges in OA Gold and pending discharges in BMD. Rounds 3 times daily with RNs and CM regarding discharges, discharge times and special instructions, appropriateness for Discharge Lounge.

    Notifies CM if ambulance is unable to come @ assigned time. With CM, monitors BMD for observation patients to determine if patient needs discharge or status change. Tracks new admissions from the ED. Retrieves SBAR data from the ED and communicates to the nursing staff. Assures fax is received within 30 minutes. Arranges patient transport from the ED if needed.

    Carries BMD beeper, assigns coverage during breaks and meals to ensure constant flow of ADTs.
  • Proficiently and accurately utilizes computer applications in daily work (C Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, People Soft and Kronos access if applicable).
  • Unit specific projects: project work as assigned and/or needed such as payroll, committee participation, develop unit time schedules, etc.
  • Communication: provides report/handoff to next shift including pending discharges, admissions in process, empty beds, beds being cleaned, and closed beds with the reason. Contacts other departments for priority tests for patients identified for next day discharge. Answers telephones and relays messages promptly with consistent accuracy to team members. Responds to routine inquiries knowledgeably and/or refers them to appropriate person, assists staff as requested, ensures identified problems are communicated accurately and promptly.

    Places calls to MDs and ancillary departments to facilitate patient care and throughput. Coordinates communication with NEOPO and related paperwork in conjunction with RN. Screen calls for clinical team and facilitates communication of information requested.
  • Serve as a unit-based resource for Zoned Hospitalist and medical/surgical teaching teams. Assist Hospitalist during clinical rounds, initiate phone calls, send faxes and call consults as directed by Zoned Hospitalist. Make available the unit-based assignment (RN/Case Manager/Social Worker as well as covering RNs) daily for Hospitalist. Maintain and identify specific workspace for Hospitalists which include computer and telephone access. Work with Access Services and patient/family to secure post discharge follow-up appointments.

    Identify daily the Hospitalist of the day through electronic systems and print this form for team use throughout the day. Post break and lunch coverage in a central location for ease in obtaining patient related information and fostering communication.
  • Functions as a greeter for the arrival of new patients/families to the unit/department. Assist other…
  • Position Requirements
    10+ Years work experience
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