Human Services Coordinator

Overview

The Department of Mental Health (DMH) is seeking qualified professionals for the position of Human Services Coordinator to promote services that are clinically appropriate, least restrictive and delivered close to home. The services are designed to be strength-based, recovery-oriented and culturally/linguistically competent. The selected candidate advocates for client’s services and planning activities with all community providers, agencies, families, court systems, employers and significant others in order to ensure that client’s needs and wishes are recognized and respected.

The Case Manager carries a caseload of assigned clients and helps clients locate and maintain housing, benefits/entitlements, healthcare providers, vocational services, DMH contracted community supports, socialization and community engagement opportunities and transportation to support a client’s recovery goals and successful tenure in the community.

• Discharge planning and service coordination for clients who are hospitalized, homeless, incarcerated and other settings to transition smoothly to the community.
• Develops and drafts a Comprehensive Assessment (CA), Individual Service Plan (ISP) and an Individual Risk Management (IRM) plan to address needs in a comprehensive and appropriate manner.
• Provides information, referral and short-term linkage services to those who are not DMH eligible, or those eligible on a waiting list for services.
• Links clients with appropriate agencies and organizations to meet needs identified through the ISP process and ensures that services are provided in the least restrictive environment.
• Offers input regarding assessment of client strengths and needs to supervisor or other clinical staff to facilitate appropriate client care across all Area services.
• Maintains a helping and supportive relationship with clients, their families and significant others to encourage independence.
• Establishes working relationships with service providers and acts as the contact to resolve issues related to the provision of services as described in the client’s ISP.
• Prepares consultation materials for presentations and follows up on relevant recommendations.
• Assists with needs and means evaluations of Adult Request for Service Applications according to DMH regulations and guidelines.
• Attends case management staff meetings, weekly supervision, clinical reviews, staff meetings and relevant trainings, seminars, conferences and courses to maintain and improve knowledge of community treatment of the long term, seriously mentally ill, or seriously emotionally disturbed.
• Provides or ensures DMH contracted staff provide life management supports as needed, such as assisting clients with placements, monitoring appointments with medical/mental health providers; arranges transportation and identifying housing options.
• Identifies gaps in services and system problems through Quality Improvement and Utilization processes to maintain professional standards of client care within the Case Management Program.

• Demonstrated knowledge of psychosocial problems of those with mental/emotional disorders and the types and symptoms.
• Knowledge of the principles, practices and techniques of counseling.
• Familiarity with the programs and services available to individuals living with mental illness.
• General understanding of interviewing techniques.
• Knowledge of methods of general report writing with the ability to assess case management process and results.

• Strong and effective interpersonal skills, including the ability to listen well, relate to others and demonstrate sensitivity and respect for individuals.
• Demonstrated commitment to serving a diverse population with cultural competence and sensitivity, and the ability to work with a wide range of constituencies with diplomacy and tact.
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel.
• Given the population served, bilingual or multilingual fluency.

This position travels to meet with clients and family members outside the office in various settings such as homes, hospitals, programs and other…