Donor Care Specialist

Purpose of Position

To organize, recruit and draw blood donors through a program designed to meet the needs of the Hospital.

• Ensures the satisfaction of all users of the department's services, internal and external according to the hospital’s customer service standards.
• Performs donor screening to ensure donor’s eligibility per CCHC, CDC, FDA, AABB, and CAP standards.
• Performs all aspects of whole blood collections and therapeutic phlebotomy procedures.
• Performs whole blood collections on offsite blood drives and in donor center.
• Prepares and labels blood components and samples for testing.
• Performs accurate documentation on all blood donor records and data entry including donor deferrals into the computer system and ensures all quality control standards are met.
• Assists with donor recruitment.
• Performs daily inventory and replenishment of all donor care supplies as needed. Sends a list of supplies to be ordered to the Supervisor or designee.
• Obtains appropriate blood specimens from donors and patients.
• Maintains workbenches, testing areas and other work areas in a clean, sanitary and free of clutter condition for the safety of patients, guests and staff.
• Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
• Performs other work-related duties and activities as assigned or requested.

• Makes recommendations for workflow practices, improvements in quality and/or efficiency to the immediate supervisor.
• Assists Section Supervisors and Pathologist in maintaining programs including but not limited to: quality control, instrument calibration, quality assurance an improvement and development of new methodologies.
• Maintains professional growth and development through seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

• Trains, orients and mentors new hires and/or students on procedures and operations of the department.

• Ability to read, write and effectively communicate in English.
• High School Diploma or GED required.
• Good interpersonal, written, and verbal communication skills.
• Ability to work independently and to work under pressure.
• Prior phlebotomy experience required.
• National Certification or completion of an accredited phlebotomy program preferred.
• Basic Life Support certification (BLS) within 90 days of hire.
• Proficiency in using computers/laptops.

• Ability to read, write and effectively communicate in English.
• High School Diploma or GED required.
• Good interpersonal, written, and verbal communication skills.
• Ability to work independently and to work under pressure.
• One-year experience as donor phlebotomist preferred.
• Working knowledge of blood groups and Rh types and donation procedures.
• Basic Life Support certification (BLS) and must maintain certification.
• Current Donor Phlebotomy Technician, DPT (ASCP) certification or Qualification in Donor Phlebotomy QDP(ASCP) required and must be maintained.
• Proficiency in using computers/laptops.

40/32 Flex hours per week, Rotating days, 6a-2p, 7a-3p, 8a-4p, 9a-5p, 10a-6p or 11a-7p, Rotating weekends and Occasional holidays.

Cape Cod Hospital

Massachusetts-Hyannis

CCH-Blood Donor Center

Hourly

19.04 - 34.09