Medical Receptionist; Patient Services Representative

Location: 300 Birnie Ave, Springfield, MA

Schedule: Monday to Friday, 8-hour day shifts (No weekends)

Expected

Hours:

40 per week

New England Orthopedic Surgeons, a Division of Northeast Orthopaedic Alliance and a leader in orthopedic private practice, is currently seeking a dedicated Medical Receptionist / Patient Services Represetnative to join our Springfield office.

• Greet and check in patients with a friendly and professional demeanor
• Verify patient identity and insurance information
• Collect co-pays and deductibles, and post payments to patient accounts
• Maintain accuracy in data entry and navigate electronic health record (EHR) systems
• Utilize insurance portals/websites to verify coverage
• Deliver outstanding customer service in a fast-paced clinical setting

Minimum Education: High School Diploma

• 2 years as a PSR / Medical Receptionist
• 2 years with medical terminology
• Familiarity with electronic health record (EHR) systems
• Knowledge of insurance plans (HMO/PPO) and portals

• 4 years of customer service
• Detail-oriented – focused on accuracy and quality
• People-oriented – supportive and respectful in interactions
• Team-oriented – collaborative and cooperative

• 401(k)
• Health, dental, vision, and life insurance
• Disability insurance
• Paid time off
• Employee assistance program

Medical Specialty: Orthopedics

NEOS is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.