Patient Coordinator

## Patient Coordinator Apply locations:
Springfield, MAtime type:
Full time posted on:
Posted Todayjob requisition :
The
** Patient Coordinator
** is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment.

** Specific duties include, but are not limited to:
*** Greets and assists patients, customers and visitors in person and over the phone.
* Will perform patient registration in various systems.
* Answers all phone calls in a professional and courteous manner.
* May collect monies for time-of-service patient responsibility.
* May be responsible for verifying insurance coverage and obtain prior authorization.

Patient Assistance:
* May perform preliminary screening of patients prior to procedures, which may include medical history.
* May transport patient to/from the exam room.
* May assist in patient transfer on/off the exam table.
* May transport patient to/from the exam room.
* May provide the patient with preliminary and post-procedure instructions.

Work Area & Supply Preparation
* In the mobile setting, may assist in preparing the unit for transport.
* Will maintain a clean and organized work area.
* May order supplies and ensure the work area is properly stocked.

Documentation
* Will ensure accuracy of patient records.
* May schedule patient appointments and obtain insurance verification and/or authorization.
* May prepare medical records for physicians, patients and customers.
* Ensures accurate documentation of patient visits in various electronic
* systems and on written documents.
* May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
* Performs all duties within HIPAA regulations.
* Other duties as assigned.
** Position Requirements:
*** High School Diploma or equivalent experience required.
* For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
* For Fixed Radiology, CPR Certification is a plus.
* As applicable, valid state driver's license required.
* Ability to work at several locations required.
* Strong customer service skills.
* Organizational and multi-tasking skills.
* Basic knowledge of computer applications and programs.
* Local travel may be required to support multiple sites.
* The COVID-19 vaccination is/may be a condition of employment.
* All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.
** Preferred
* ** Six months customer service or related experience and/or training.
* Knowledge of medical terminology is a plus.
* Bilingual in Spanish is a plus.
*
* Physical Requirements:

** The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit. The employee may be exposed to a strong magnetic field or radioactive material. May be exposed to blood/body fluids and infectious disease and environmental hazards such as exposure to noise, and travel.

More than 50% of the time:
* Sit, stand, walk.
* Repetitive movement of hands, arms and legs.
* See, speak and hear to be able to communicate with patients.

Less than 50% of the time:
* Stoop, kneel or crawl.
* Climb and balance.
* Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).Medical Assistant, Front Office The estimated hourly pay range for this role in Massachusetts is $18-20. Actual compensation depends on experience, skills, location, and other factors such as internal equity and budget.
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