Clinic Coordinator

Location: Chestnut Hill, MA (300 Boylston St, Chestnut Hill, MA 02459)

Duration: Direct Placement

Work Location: Onsite (free on-site parking)

PR: $20-26/hr

Schedule: Monday-Friday, 9:30 AM - 6:00 PM

Insight Global is seeking a highly organized and customer-focused Clinic Coordinator to support oncology patients, providers, and clinical operations. Reporting to the Practice Manager and working closely with the Lead Clinic Coordinator, this mission-critical role is responsible for coordinating complex patient scheduling, triaging requests, and ensuring an exceptional patient experience in a fast-paced clinical environment.

The ideal candidate thrives in a busy healthcare setting, enjoys helping patients and families, and can effectively manage multiple priorities while maintaining accuracy and professionalism.

• High school diploma required;
  Bachelor's degree preferred
• Experience in a customer service, healthcare, or patient-facing environment
• Strong proficiency with computers and technology platforms
• Excellent verbal and written communication skills
• Outstanding customer service and interpersonal skills
• Strong organizational skills with the ability to multitask
• Critical thinking and problem-solving abilities
• Ability to adapt in a fast-paced, ever-changing environment
• Team-oriented mindset with the ability to collaborate across departments
• Ability to maintain confidentiality and handle Protected Health Information (PHI)

• Previous healthcare or clinic coordination experience
• Experience working within electronic medical record systems (Epic preferred)
• Experience scheduling complex appointments or coordinating patient care
• Familiarity with healthcare workflows and medical terminology
• Experience handling high-volume phone calls and patient inquiries

• Schedule complex oncology appointments across multiple specialties and departments
• Ensure scheduling accuracy and compliance with established guidelines
• Monitor scheduling reports and optimize resource utilization
• Maintain patient confidentiality and HIPAA compliance
• Assist with onboarding and training of new team members as needed
• Deliver exceptional customer service to patients, families, providers, and staff
• Respond promptly and accurately to patient and provider needs
• Resolve concerns and de-escalate patient issues while maintaining service standards
• Escalate concerns to leadership when appropriate
• Communicate effectively with patients, providers, clinical staff, and leadership
• Translate complex scheduling and clinical information into patient-friendly language
• Manage check-in and check-out processes
• Triage phone calls and patient inquiries
• Coordinate complex schedules and appointment workflows
• Process patient documentation and verbal orders as appropriate
• Foster teamwork and shared accountability across departments

• Utilize clinical and operational systems including:
• Epic
• Real Time Locating System (RTLS)
• Microsoft Outlook
• Support operational changes and system upgrades
• Manage patient-use iPads, including distribution, maintenance, cleaning, and basic troubleshooting

$20/hr to $26/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role include:
Benefit packages for this role may include healthcare

insurance offerings and paid leave as provided by applicable law.