Patient Scheduler

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* Employment Type:

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* Full time

** Shift:*
* Day Shift

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* Description:

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* 2 week training includes classroom time in Springfield, MA for local colleagues

** Position Purpose*
* Reporting to the Manager Patient Access, the Central Scheduler is responsible for scheduling outpatient diagnostic testing, assisting with the billing process for reimbursement of provided services, and assisting with the outpatient registration process.

** What you will do*
* + Schedule and confirm patient diagnostic testing appointments and provide testing requirements and instructions to patients

+ Interview patients to obtain and/or complete testing documents, medical case histories, and forms such as intake and insurance forms

+ Operate office equipment such as voice mail messaging systems, copiers, fax, and use of computer systems including database entry, word processing, spreadsheets, and other software applications

+ Answer telephones and direct calls to appropriate staff

** Minimum Qualifications*
* + High School Diploma or equivalent required

+ 2 years clerical experience in a medical field preferred

+ Minimum of 6 months customer service experience required

+ Knowledge of medical terminology preferred

** Position Highlights and Benefits*
* + 40 Hours per Week - 1st shift (Days)

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** Mostly Mon-Fri but rotating half day Saturday (differentials apply)*
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** Two weeks' training includes classroom time in Springfield, MA for colleagues living within 50 miles*
* + Great Benefits and Health Insurance Coverage - Starting Day 1

** Pay Range:**  $18-24/hr

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates.

** Ministry/Facility Information*
* Mercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs.

** Our Commitment*
* Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran