Behavioral Health Clinical Crisis Supervisor- Emergency Department

Job Overview

Under the direction of the Clinical Program Manager, Practice Manager, and Medical Director, the Behavioral Health Clinician II (BHC‑II) provides clinical services to children, adolescents, and their families who have experienced trauma, including child abuse, sexual assault or exploitation, exposure to violence, and/or traumatic grief. The BHC‑II demonstrates a master’s‑level knowledge of developmental stages, personality structure, behavioral health diagnoses, current treatment modalities, therapeutic processes, ethical guidelines, and a trauma‑informed approach to care.

The grant is scheduled to expire on .

• 40‑hr/week position
• Monday – Friday

• Family Advocacy Center, 300 Carew Street, Springfield, MA

• Master’s in Social Work or Mental Health Counseling (required)
• Certification(s):
  • LICSW, or LMHC, active in the State of Massachusetts (required)
• Minimum of three years of clinical experience in a healthcare or social services setting (5+ years preferred).
• Extensive hiring background checks conducted.

• High-quality, low-cost medical, dental and vision insurance
• Generous PTO – up to 25 days in the first year, with scheduled earned increases
• Continuing education support and reimbursement
• Farm Share Memberships
• 403b retirement company match & annual company contribution increase based on years of service
• Free money coach advice from a certified professional
• Wellbeing programs that include but are not limited to mental, physical, and financial health
• Adoption assistance
• Pet, home, auto and personal insurance
• Life insurance
• Work-life integration
• Reimbursement for a variety of wellbeing activities, including gym membership, personal trainer, massage and more

The primary function of the BHC‑II is to provide psychotherapeutic treatment to the assigned population. Clinical responsibilities include conducting intakes to obtain patient history information, contributing clinical impressions, making preliminary diagnoses, and participating in the development of interdisciplinary assessment and treatment plans. Treatment often involves collaboration on multiple levels with both internal and external providers. The BHC‑II also participates in outreach and survivor-driven programming, and may have opportunities to become involved in education and training on trauma-related topics.

• Provides developmentally informed and culturally sensitive treatment to patients and families.
• Evaluates patients to assess presenting problems, contributing history, and current mental status; provides comprehensive, age-specific assessments incorporating social, psychological, cultural, spiritual, environmental, and financial factors.
• Collaborates with the patient/family to develop behaviorally specific treatment plans with measurable goals.
• Provides therapeutic services to patients/families using evidence‑based modalities and approaches to facilitate optimal clinical outcomes. Utilizes Measurement‑Based Care tools as needed and directed by the Clinical Supervisor.
• Completes all documentation related to treatment in the clinical record according to established departmental standards and Joint Commission guidelines.
• Manages necessary documentation and provides required information to third‑party payers to secure reimbursement.
• Conducts meetings with families, significant others, and other service providers as needed and/or delineated in the treatment plan.
• Provides strategic information and input to the Practice Manager for service quality evaluation and program development. Contributes to performance improvement activities to support clinical practice advancement.
• Participates in teaching and academic activities, including supervision of social work interns and clinicians, when supported by the Clinical Supervisor, Practice Manager, or Medical Director.
• Participates in other special activities of the department as requested by leadership.
• Observes all health and safety requirements.
• Adheres to system and department policies, procedures, and applicable laws and regulations; meets departmental productivity standards, including timely submission of paperwork.
• Actively participates in…