Operations Associate Job Springfield area,Massachusetts USA,Healthcare

Position: Operations Associate Full Time Days

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Medical Center (BMC), is looking for an Operations Associate to join our Pediatric Procedural Unit in Springfield, MA.

SCHEDULE:

Full Time, Monday-Friday
Day shift, 7am-3:30pm

LOCATION :

Baystate Medical Center- 759 Chestnut St.
Springfield, MA

THE ADVANTAGES OF WORKING WITH BAYSTATE!

- Excellent Compensation High-quality, low-cost medical, dental and vision insurance
- Generous PTO - up to 25 days in the first year, with scheduled earned increases
- Continuing education support and reimbursement
- First Time Home Buyers Financial Packages
- Farm Share Memberships
- 403b retirement company match & annual company contribution increase based on years of service
- Free money coach advice from a certified professional
- Wellbeing programs that include but are not limited to mental, physical, and financial health
- Pet, home, auto and personal insurance
- Life insurance
- Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
- Wellbeing programs that include but are not limited to mental, physical, and financial health

Summary :

Reports to the Nurse Manager but daily activities are coordinated by the charge nurse. Independently works with patient and family-centered care teams to ensure all business functions related to processing patient information, managing documentation, organizing patient medical record and facilitating smooth unit operations. Files appropriate patient reports and other information for their records. Facilitates communication among staff, relays messages/information. Facilitates bed management and patient throughput on unit.

Performs functions necessary to process direct admissions to the unit. Acts as receptionist for visitors to unit and also as a business partner to the department and clinical staff. Orients patients and families to the unit, answering routine questions.

Job Responsibilities:

1) Bed Management:
Tracks, prioritizes and assigns beds. Communicates with BMD and BM for admissions, discharges, and transfers (ADTs). Coordinates unit/department ADTs. Checks BMD enters new data and advises Charge Nurse of changes. Checks CIS for discharge orders, and follows up with MD, CM RN to ensure discharge documents are complete. Enters discharges in OA Gold and pending discharges in BMD. Rounds 3 times daily with RNs and CM regarding discharges, discharge times and special instructions, and appropriateness for Discharge Lounge.

Notifies CM if an ambulance is unable to come at the assigned time. With CM, monitors BMD for observation patients to determine if patient needs discharge or status change. Tracks new admissions from the ED. Retrieves SBAR data from the ED and communicates to the nursing staff. Assures fax is received within 30 minutes. Arranges patient transport from the ED if needed.

Carries BMD beeper, assigns coverage during breaks and meals to ensure constant flow of ADTs.

2) Proficiently and accurately utilizes the following computer applications in daily work: C Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, People Soft and Staples, and Koronos access if applicable.

3) Unit-specific projects:
Project work as assigned and/or needed such as Payroll, committee participation, developing unit time schedules, etc.

4) Communication:
Provide report/handoff to next shift including pending discharges, admissions in process, empty beds, beds being cleaned, and closed beds with the reason. Contacts other departments for priority tests for patients identified for next-day discharge. Answered telephones and relays messages promptly with consistent accuracy to team members. Responds to routine inquires knowledgeably and/or refers them to appropriate person, assists staff as requested, ensures identified problems are communicated accurately and promptly.

Places calls to MD's and ancillary departments to facilitate patient care and throughput. Where appropriate, coordinates communication with NEOPO and related paperwork in conjunction with RN. Screen calls for clinical team and facilitate communication of information requested.

5) Serve as a unit based resource for Zoned Hospitalist and medical/surgical teaching teams. Assist Hospitalist during clinical rounds, i.e. initiate phone calls, send faxes and call consults as directed by Zoned Hospitalist. Make available the unit based assignment (RN/Case Manager/Social Worker as well as covering RNs [i.e. lunch and breaks]) daily for Hospitalist. Maintain and identify specific workspace for Hospitalists which include computer and telephone access.

Works with Access Services and patient/family to secure post discharge follow-up appointments. Identifies daily the Hospitalist of the day through electronic systems and prints this form for team use throughout the day. Posts break and lunch coverage in a central location for ease in

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