ED Patient Registration Rep Job Springfield area,Massachusetts USA,Healthcare

SUMMARY

SCHEDULE:

Part Time 4 days per week 11a-5p every other weekend and holiday

LOCATION:

BMC Springfield MA (Emergency Department Registration)

QUALIFICATIONS

GED or Hi Set

ED Pat Reg Rep I - customer service experience
ED Pat Reg Rep II - 1+ yr work experience in hospital registration
ED Pat Reg Rep III - 2+ yr work experience in hospital registration

REQUIREMENTS

Successfully complete training in Patient Registration Department policies, procedures, workflows, and applications including annual web-based training and basic medical terminology.

Complete departmental orientation to product lines; demonstrate competency in introductory proficiency testing >91%.

Receive sign-off by a mentor in product line activities.

Complete Compassionate Connections Program.

Maintain at least a 90% QA pass rate in overall account reviews, MSP, and RQA alerts.

Respect:
Treat all patients, coworkers, and internal partners with dignity and respect. Integrity:
Be honest, trustworthy, dependable, and use good judgment in your work; lead by example.

Teamwork:
Maintain individual productivity and support workgroup effectiveness. Build and nurture relationships and value others. Lifelong Learning:
Strive to be curious in the pursuit of knowledge while being open and taking in new ideas and perspectives.

Service Focus:
Identify opportunities that benefit our patients, coworkers, and internal partners. Ownership:
Take initiative, responsibility, and accountability for one’s own performance; be proactive, ask questions, develop ideas, and ask for feedback.

Collaboration:

Communicate with internal and external partners with open-mindedness to achieve shared goals; professionally resolve conflict when it arises. Valuing Differences:
Contribute to a work climate where differences are valued and supported; seek to understand different perspectives and cultures. Courage:
Show initiative, ask questions, think big, and step out of your comfort zone.

Effectively communicate with patients during high-stress events to gather detailed demographic and payor information to ensure patient safety and fiscal reimbursement for the organization.

Must be capable of controlling emotions and reactions during tragic and sometimes dangerous patient interactions. Maintaining a calm and compassionate disposition is essential.

Ability to communicate verbally and/or in writing with coworkers and clinical partners to problem-solve issues and share recommendations for improvements.

Complete First Net account discharges, transfers, and status changes. Complete morning and afternoon Preadmissions by designated timeframe as well as surgical late discharges.

Successfully complete BH ED policies and procedures including Trauma Registration, “JDoe” Registration, Burn reporting, Animal bite reporting, Weapons Related Injury Surveillance System (WRISS), Sexual Assault Nurses Exam (SANE)

Ability to analyze data received from insurance carriers to determine and educate patients about their financial responsibility for their ED visit.

Request and collect pre-determined patient responsibility payments by use of an online payment portal and utilizes payment plan options for patients that cannot afford to make the payment in full.

Ability to initiate emergency code procedures via overhead page

Demonstrate the ability of donning and doffing of PPE. Demonstrate knowledge of basic concepts of Infection Control and can adapt this knowledge to BH ED environments. Understands sufficient medical terminology to communicate with clinical staff partners.

Demonstrate ability to manage scheduling changes. Demonstrate ability to obtain coverage for missed shifts.

Required Experience

Customer Service experience

Preferred Experience

Previous experience in patient registration.

Bilingual Skills/Competencies

Certified Medical Terminology

Benefits

Excellent Compensation
High-quality, low-cost medical, dental and vision insurance
Generous PTO – up to 25 days in the first year, with scheduled earned increases
Continuing education support and reimbursement
First Time Home Buyers Financial Packages
Farm Share Memberships
403b retirement company match & annual company contribution increase based on years of service
Free…