Front Operations Patient Coordinator

Front Operations Patient Coordinator Job Category:
Patient Services

Full-Time On-site Springfield, MA 01103,

USA

Reports to:

Front Office Operations Manager Salary/Status:

Non-Exempt Department:
Front Office

Minimum Requirements:

High school

diploma with 1-2 years related experience. Prefer candidate with

previous experience in the medical field as a medical assistant,

switchboard/call center/receptionist, medical records coordinator or

insurance professional. Knowledge of medical terminology preferred

including Health Insurance Portability and Accountability Act (HIPAA).

Detail-oriented; able to work accurately and efficiently in a fast paced

environment where multi-tasking is required. Must have strong time

management and organization skills and self-discipline. Bilingual,

articulate in conversational interpretation. Must possess the ability of

positively interacting with patients, personnel, visitors and the

general public. Must show discretion in the handling of confidential

information. Must possess the ability to work independently, problem

solve and make decisions when necessary. Computer literate in basic word

processing applications and data entry. Friendly, reliable, and

professional both in behavior and appearance. Ability to establish and

maintain effective working relationships with other employees,

individuals seeking assistance and the general public. Principle

Responsibilities and Duties:

Responsible for the accuracy and

completeness of the data entry of patient information into the computer.

This data entry includes various patient information, as well as

relevant insurance. Efficiently schedules medical appointments of

returning and new patients Maintains current knowledge of the time

requirements of various categories of patient visits, preferences and

work schedules of various physicians. Oversight of all patient/visitor

activity; knowledge of reason and presence in clinic. Coordinates and

schedules appointments for the deaf and hearing impaired. Makes patient

reminder calls in a timely fashion. Track attention to patient/visitor

needs and determine whether same are met in a timely fashion. Ensure

that waiting area, front entry and reception desk are orderly and

professional in appearance. Monitor safety and noise level in waiting

area. Handle inquiries (regarding hours, location, programs, patient

eligibility, etc.) in a professional manner. Refer acutely ill patients

to nursing for triage in person or over the phone. Verify patient

eligibility via Internet access Eligibility Data Service (EDS) as well

As Other Systems. Complete Required Paperwork For Intake Process.

Prepare and dispense appropriate forms to patients. Inquire of all

patients as to any change in address, phone, financial or insurance

status. Photocopy identity and income statements, check stubs, route

patients with incomplete information to Front Office Operations Manager.

Assist patients in filling out forms, review medical and intake forms

for accuracy and completeness. Assist with interpretation and recruits

other language interpreters as needed. Provide information to patients

regarding entitlement policies and procedures under the supervision of

the Front Office Operations Manager. Assist with scheduling and check

out of patients. Maintain daily log of patient encounters. Provide daily

report of new patient visits as required. Carry out other tasks as

requested in situations where participation may be required. Maintain

work area in a clean, organized and orderly fashion to facilitate

interactions with other staff and to reflect well on the health center

as viewed by the public. Maintain adequate supplies of necessary intake

Paperwork. Orders As Appropriate. Qualifications Motivations Required

Flexibility:
Inspired to perform well when granted the ability to set

your own schedule and goals,