Residential Support Specialist

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Residential Support Specialist to join our Program for Assertive Community Treatment (PACT) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values:
  Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

• Monitor individuals’ health and well-being, assisting with daily living skills and encouraging independence
• Provide medication support and document services provided
• Initiate and support quality of life through empowerment, respect, and dignity
• Deliver crisis intervention and emergency support as needed
• Plan and facilitate opportunities for community activities and social engagement
• Help individuals build and maintain social support networks and relationships
• Maintain updated credentials through trainings, meetings, and certifications

As a Residential Support Specialist in BHN’s The Program for Assertive Community Treatment (PACT) program, you will provide direct services to individuals living in 24/7 residential program that helps individuals meet their goals and reduce hospitalizations. PACT provides clinical wraparound support in the community and in our group residential program to perpetuate recovery and wellness for the individuals served. In this role, you will:

Pay for this role is $21 per hour

• High school diploma or G.E.D. (required)
• Bilingual in Spanish (preferred)
• At least three months of experience in human services (preferred)
• Valid driver’s license and reliable vehicle available for working hours (required)
• Commitment to empowerment, growth, human rights, and community integration
• Training provided by BHN – no prior certifications required

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.