Customer Service Representative

Location

• :
  Cataumet
• , Massachusetts

: up to 4 months contract with possible extension

Pay Range: $18 – $19/hr the pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

Shift Details: M-F 8:30-5, 1 hour lunch break

Job Description:

• Work directly with medical professionals and physicians to facilitate patient care
• Advocate for and work in lockstep with chronic patients
• Work for an organization that rewards success and fosters a culture of promotion

Job

Responsibilities include:

• Provide outcome-based solutions for our physician referral sources and existing patient population
• Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
• Prepare and analyze the billing and setup paperwork for patient services
• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
• Recommend potential products or services to management by collecting patient information and analyzing customer needs
• Actively participate in the training of new customer service and sales personnel

Requirements:

• High school diploma or GED preferred
• Ability to learn and apply market and product information, as well as patient billing and insurance requirements
• Multitasking capabilities
• Computer and technological literacy
• Positive and professional personal image

Physical Demands:

• This employee must occasionally lift and/or move up to 25 pounds.