Manager, MGB International Patient Services

Job Summary

Site:
The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The International Patient Center at Massachusetts General Hospital (MGH) is a full-service, multilingual office designed to assist international patients and their families in navigating care and logistics  serves patients from 120 countries and is part of the unified Mass General Brigham International Patient Services team.

We are seeking a manager to oversee clinical operations for our MGH International Patient Center.

Responsible for overseeing and coordinating administrative operations within a hospital office setting. This role ensures the efficient functioning of administrative processes, managing staff, and supporting the overall strategic goals of the hospital. This role also works closely with senior management to implement policies, enhance operational efficiency, and ensure compliance with healthcare regulations.

Does this position require Patient Care? No

• Supervise and coordinate day-to-day administrative functions and office operations.
• Develop, implement, and monitor administrative procedures and policies to enhance efficiency and effectiveness.
• Oversee and manage administrative staff, including hiring, training, scheduling, and performance evaluations.
• Provide guidance and support to staff in resolving operational issues and ensuring adherence to hospital policies.
• Ensure that administrative practices comply with hospital policies, healthcare regulations, and accreditation standards.
• Address and resolve complex administrative issues and patient concerns with professionalism and efficiency.

Education

Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?

No

Experience in healthcare administration or related area 5-7 years required and Experience in a management or leadership role 2-3 years required

• Strong leadership and team management abilities.
• Excellent organizational and multitasking skills.
• Proficiency in office software (e.g., Microsoft Office Suite) and knowledge of electronic health records (EHR) systems.
• Exceptional communication and interpersonal skills.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong problem-solving and decision-making skills.

Onsite

55 Fruit Street

40

Regular

Day (United States of America)

$86,611.20 - $/Annual

8

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure…