Clinic​/Practice Assistant, Pain Management & Spine

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Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Join a compassionate, collaborative clinical team where your organization, communication skills, and patient-first mindset help create a seamless experience for patients and providers every day. In this role, you will support busy Spine and Pain Management services by coordinating key administrative functions, helping patients navigate appointments, and serving as a trusted resource within the practice.

Our Spine team provides advanced, research-backed surgical and non-surgical care for patients with cervical, thoracic, and lumbar spine conditions. Our Pain Management Service delivers compassionate, team-based care for patients experiencing acute, chronic, and cancer-related pain. Together, these teams use a multimodal, multidisciplinary approach to create personalized treatment plans focused on improving comfort, function, and quality of life.

• Support smooth and efficient practice operations by performing both administrative and clinical support functions under minimal supervision.
• Manage patient visit workflows, including scheduling, check-in, check-out, appointment records, and routine patient inquiries.
• Assist with patient billing forms, scanning documents into the medical record, and maintaining accurate documentation.
• Serve as a resource and “Super User” for scheduling, registration, and billing systems.
• Provide assistance, guidance, and training to Office and Practice Assistants.
• Partner with the Supervisor to support daily practice operations and help coordinate staff activities.
• Handle phone calls, messages, prior authorization requests, provider questions, prescription refill inquiries, and test result communications as appropriate.
• Perform more complex scheduling functions, which may include surgical scheduling, schedule changes, or schedule blocking.

• High School Diploma or equivalent required.
• 3–5 years of office experience required.
• Strong technology skills, including advanced proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to manage non-routine phone calls, solve routine issues, and communicate clearly with patients, providers, and team members.
• Strong written communication skills, including the ability to compose, edit, and proofread emails, memos, letters, and other documents.
• Excellent organization and time management skills with the ability to manage multiple priorities effectively.
• A collaborative, professional approach and a commitment to supporting high-quality patient care.

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!

• Onsite Work Location 159 Wells Avenue
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $19.37 - $27.71/Hourly
• Grade 4

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religious…