Clinical Care Transition Specialist, Registered Nurse

• Maintain and grow referral-source relationships to increase sales and patient starts
• Serve as Option Care’s key contact and representative for referral-source education, assistance, and service
• Interact with area service providers to sell Option Care services for discharging patients
• Assess patients selected by hospitals to determine suitability for alternative-site care
• Educate patients, families, and facility staff about Option Care services and products
• Provide in-person education to patients and caregivers to support timely discharge and therapy independence
• Communicate with agency staff, medical teams, patients, and families throughout discharge to implement treatment plans
• Collect, review, complete, and secure signoff for pre-admission information
• Partner with the Account Manager and Regional Sales Director on area business and growth plans
• Discuss opportunities and progress with the Account Manager and provide feedback on promoting Option Care services
• Deliver educational and promotional programs with Account Managers and marketing staff
• Review medical records for relevant history and insurance information and communicate it to patient registration
• Coordinate care transitions with referral sources and internal partners for seamless transitions to home or ATS
• Support data collection, therapy starts, patient tracking, and transfer of orders by phone, fax, and e-prescribing
• Maintain confidentiality of patient and proprietary information and comply with legal safeguards
• Provide oversight and input regarding patient assessment, treatment, and transition to home care
• Coordinate communication with other providers
• Arrange special medical supplies or appliances

• Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice
• At least 2 years of experience in the healthcare industry
• Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community, and with vendors
• Experience applying knowledge of standard practices for all services offered and current relevant and applicable standards, including ACHC and URAC standards
• Experience providing customer service to internal and external customers, including meeting quality standards and evaluating customer satisfaction
• Basic PC skills, including internet, email, Microsoft Word, Microsoft Excel, and Microsoft Power Point
• Experience identifying operational issues and recommending and implementing strategies to resolve and improve processes
• Access to reliable transportation for travel to care facilities, home visits, and multiple hospitals
• Valid driver’s license and proof of insurance required if using a personal vehicle
• Ability to plan, organize, and make presentations
• Hands-on home or alternate site infusion or discharge planning experience preferred
• Experience growing service provider partnerships preferred

Demonstrates expertise in patient assessment, care coordination, and relationship management within the healthcare industry, with a focus on enhancing patient transitions to home care and ensuring compliance with relevant standards.

• Licensed Registered Nurse (RN)
• Patient Assessment
• Care Coordination
• Customer Service
• Healthcare Industry Experience

• Patient Education
• Discharge Planning
• Data Collection
• Medical Record Review
• Operational Issue Resolution

• Relationship Building
• Communication
• Organizational Skills
• Presentation Skills

• Licensed Registered Nurse (RN)
• Licensed Pharmacist

• ACHC Standards
• URAC Standards
• Home Care
• Infusion Therapy
• Patient Tracking

• Microsoft Word
• Microsoft Excel
• Microsoft Power Point
• E-Prescribing