Patient Service Rep - Mason Square Neighborhood Health Center

Patient Service Representative
- Mason Square Neighborhood Health Center

Patient Service Representative in Springfield, MA | Baystate Health Careers

Department:
Mason Square Neighborhood Health Center

Location:

11 Wilbraham Rd, Springfield, Massachusetts

Job Type: Full Time

Shift: 9a-5:30p; evening clinic twice per month

Baystate Health is seeking a Patient Service Representative (PSR) to join our Mason Square Neighborhood Health Center team in Springfield, Massachusetts . Our practice offices are part of a multi-specialty medical group with nearly 1,000 physicians and advanced practitioners serving patients across more than 60 locations in Western Massachusetts.

The Patient Service Representative role offers the opportunity to work in collaboration with the multi-disciplinary care team to perform essential administrative tasks necessary to support patient care. Key responsibilities include patient reception, registration, demographic and insurance verification. This role requires strong customer service skills to interface with patients, families and the multi-disciplinary team.

• Managing the Patient
  
  Experience:
  
  Greet patients, gather/verify demographics, check for necessary referrals/pre-authorizations.
• Insurance Verification:
  Request proof of insurance, verify coverage using automated systems.
• Payments:
  Request, accept, and document co-payments or outstanding account balances.
• Appointments & Schedules:
  Schedule new/follow‑up appointments following practice guidelines
• Check‑out:
  Review patient information at checkout, schedule future visits, provide referrals.
• Communication:
  Answer/route calls, manage/resolve administrative inbox messages, print orders, letters, or short‑form medical records in compliance with HIPAA, prepare documents for scanning and route incoming mail and faxes.

• High School Diploma/GED required
• 6‑18 months experience preferred (PSR I or II) or 3 years preferred (PSR III)
• This position is part of a career ladder, and the appropriate level will be determined by the organization.

Job Type: Full Time, 40 hours per week

Shift: M‑Fri, 9-5:30p; evening clinic twice per month

No weekends or holidays

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community‑focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits:
  Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training:
  Tuition assistance, CEUs, and professional development opportunities.
• Career Growth:
  Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities:
  Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement:
  Retirement savings and employer match.
• Paid Time Off:
  Generous PTO for eligible employees.

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice .

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

You Belong at Baystate.

GED or HiSET (Required)

Note:

The compensation range(s) in the table below represent…