MCI Triage Supervisor; Overnights

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and a Certified Great Place to Work. Recognized by The Boston Globe as the 10th Best Employer in Massachusetts, BHN is committed to providing high-quality, community-based behavioral health services.

If you are a licensed clinician with supervisory experience who thrives in a fast-paced environment and has a passion for supporting crisis response teams, we invite you to join our team as a Mobile Crisis Triage Supervisor.

As a Triage Supervisor, you will oversee a team of Triage Clinicians and ensure a rapid, compassionate response to individuals in crisis by managing the flow of crisis calls and ensuring appropriate assignments of mobile assessments.

• Supervise and support a team of Bachelor 's-level Triage Counselors.
• Manage and coordinate incoming crisis assessment requests across AMCI and YMCI teams.
• Monitor the phone dashboard, mobile team movement, and call quality during shifts.
• Assign crisis staff to cases based on triage guidelines and shift needs.
• Provide real-time oversight and leadership to ensure shift productivity.
• Ensure mobile assessments are prioritized and promptly assigned.
• Collaborate with internal departments including Central Intake, Co-Response Supervisors, and MCI staff.
• Model professionalism, teamwork, and adherence to policies and procedures.
• Maintain communication with leadership and participate in supervision and quality assurance initiatives.

• Leadership Growth:
  Supervise a dynamic crisis team while building on your leadership and operational coordination skills.
• Extensive Training:
  Access to clinical, crisis intervention, and management development programs.
• Collaborative Culture:
  Work in a fast-paced, mission-driven environment with experienced professionals.
• Award-Winning Workplace: BHN is ranked the 10th Best Employer in Massachusetts by The Boston Globe.
• Diverse Workplace:
  Bilingual candidates and individuals from diverse backgrounds are strongly encouraged to apply.

• Master's Degree in a mental health-related field (required).
• LICSW or LMHC licensure (required).
• Minimum 2 years of post-graduate clinical experience and 2+ years of supervisory experience (required).
• Expertise in clinical triage, crisis intervention, and de-escalation techniques.
• Excellent time management, communication, and critical thinking skills.
• Familiarity with Recovery-Oriented models and community-based behavioral health services.
• Ability to lead diverse teams, make timely decisions, and maintain a calm, solution-focused presence.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values - Humanity, Empowerment, Accountability, Respect, and Teamwork - guide how we lead, how we serve, and how we support one another.

Shift: Friday and Saturday (9pm-7:30am or 10pm-8:30am) 20 hours total Pay: $40.16/hr #LI-AH1