Managed Care Services Representative

Mass General Brigham Incorporated relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Opportunity MGB is growing, join our busy team! Managed Care Services Insurance Verification Representative is vital for the team and you will be serving as a liaison between the hospital, insurance companies, and patients to ensure proper coordination and reimbursement for healthcare services. You will verify insurance coverage, obtain pre-authorization for medical procedures, and facilitate timely billing and payment processes.

This role also educates patients about their insurance benefits and assists in resolving any insurance-related issues or disputes.

• Verify insurance coverage and eligibility for patients prior to medical procedures or hospital admissions.
• Obtain pre-authorization from insurance companies for various medical procedures, surgeries, and diagnostic tests.
• Collaborate with healthcare providers, including physicians and nurses, to ensure accurate and complete documentation for insurance claims.
• Communicate with insurance companies to resolve any coverage issues or denials, advocating for the best interests of the hospital and patients.
• Educate patients about their insurance benefits, coverage limitations, and financial responsibilities.
• Assist patients in understanding and navigating the insurance claim process, including explanation of benefits (EOB) and billing statements.
• Process and submit insurance claims accurately and in a timely manner, adhering to industry regulations and guidelines.

• High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred.
• Epic experience, as well as referral or authorization experience in a healthcare setting highly preferred.
• Previous experience in healthcare administration, insurance authorization/verification, scheduling, or medical billing 2-3 years required.

• In-depth knowledge of health insurance plans, including managed care, PPOs, HMOs, and Medicare/Medicaid.
• Familiarity with medical terminology, coding systems (such as ICD-10 and CPT), and healthcare billing processes.
• Strong interpersonal and communication skills to effectively interact with patients, insurance companies, and healthcare professionals.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Proficient in using computer systems and software applications related to insurance verification, billing, and claims processing.
• Ability to handle sensitive and confidential information with utmost professionalism and discretion.

• Working Model Required M-F 8:30 am-5:00 pm EST schedule required for remote role.
• Quiet, secure, stable, compliant work station required and will be verified at interview and day 1.
• Remote Type:
  Remote Work Location 399 Revolution Drive.

Pay Range: $21 - $28.30/Hourly Grade 3.

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not…