Banquet Supervisor - MGM Springfield

Springfield, Massachusetts

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

As a Banquet Supervisor at MGM Springfield, you will oversee the operations of catering and entertainment events, ensuring exceptional service and a memorable guest experience. The ideal candidate will have at least two (2) years of supervisory experience in a banquet setting, demonstrating the ability to manage event logistics, staff compliance, and guest interactions effectively. Your leadership will be crucial in creating special moments that guests will cherish beyond their time with us.

$21.53 per hour

• Receive function sheets from the Catering office to assess future events and workload.
• Meet with function group leaders to discuss details and last‑minute changes for events.
• Ensure the delivery of exceptional service to clients during events.
• Order necessary materials and account for all food, beverage, labor, and equipment used.
• Complete reports and maintain accurate records of all banquet events.
• Address and resolve employee and guest complaints promptly.
• Inform staff of management policies and ensure compliance.
• Inspect event rooms prior to staff arrival to verify setup and equipment placement.

• High School Diploma or GED
• 2+ Years of Prior Relevant Banquet supervisory experience
• Able and willing to work Part‑Time schedule which includes variable shifts, to include nights, weekends and holidays
• Able to lead and mentor a team
• Ability to multi‑task and work well in a fast paced, team‑oriented environment

• Free meals in our employee dining room.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

The Rate For This Role Is

$21.53

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

The estimated annual commission this role could reasonably be anticipated to receive is: $0 - $23,900.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW
? Apply today!