Outlet Manager

Company Description

Sheraton Springfield Monarch Place Hotel is a full-service hospitality company located in the heart of downtown Springfield, Massachusetts. The hotel serves business and leisure travelers with modern accommodations, dining outlets, and event spaces. As part of a globally recognized brand, the property emphasizes professional service standards and guest satisfaction. Team members benefit from a collaborative work environment that supports growth in hotel operations and guest services.

The hotel’s central location offers convenient access to local attractions, businesses, and transportation hubs.

The Outlet Manager is a full-time, on-site role based at Sheraton Springfield Monarch Place Hotel in Springfield, MA. This position oversees daily operations of designated food and beverage outlets, ensuring high levels of guest satisfaction and service quality. Responsibilities include supervising and scheduling outlet staff, managing inventory and ordering supplies, monitoring sales and costs, and maintaining cleanliness and safety standards. The Outlet Manager collaborates with kitchen and front-of-house teams to deliver consistent guest experiences, addresses guest feedback, and supports promotional initiatives to drive revenue.

The role also involves training team members, enforcing brand standards, and preparing routine reports for hotel leadership.

• Strong focus on Customer Satisfaction and Customer Service to ensure a positive guest experience in all outlet areas.
• Proven People Management skills, including team supervision, coaching, scheduling, and performance feedback.
• Effective Communication skills for coordinating with staff, management, and guests in a fast-paced environment.
• Experience with Inventory Management, including ordering, tracking stock, and controlling waste and costs.
• Previous experience in hospitality, restaurant, or food and beverage outlet management is highly preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays as business needs require.
• Strong organizational and problem-solving skills, with attention to detail and service standards.
• Working knowledge of point-of-sale systems and basic Microsoft Office or similar software.
• High school diploma or equivalent required; additional education in hospitality or business management is a plus.