Human Resources Specialist

Description

*** Office Located in East Longmeadow MA

The Human Resources Specialist is responsible for overseeing and coordinating all aspects of human resources administration, recruitment, onboarding, employee relations, compliance, training, and workforce management. This position ensures compliance with federal and Massachusetts employment requirements, agency policies, contractual obligations, and applicable home care standards. The HR Specialist serves as a key resource to management and staff and supports the recruitment, retention, development, and engagement of a qualified workforce dedicated to quality client care.

• Manage the recruitment process from job posting through onboarding.
• Create, post, and maintain employment advertisements on appropriate job platforms.
• Review applications, screen candidates, and identify qualified applicants.
• Schedule and coordinate interviews, or pass qualified candidates along to the designated supervisor, manager, or coordinator for interview scheduling and follow-up.
• Conduct reference checks, employment verifications, and credential verification.
• Process new-hire paperwork and maintain applicant and hiring records.
• Develop and maintain recruitment sources and strategies for caregivers and office personnel.
• Participate in job fairs, career fairs, and community recruitment events.
• Monitor recruiting activity, open positions, and hiring outcomes.
• Prepare and distribute hiring announcements, new-employee introductions, promotion notices, transfer notices, and other approved staffing communications.
• Execute and document employee status changes, including new hires, transfers, promotions, demotions, leaves of absence, terminations, rehires, changes in employment classification, compensation changes, and other authorized personnel actions.

• Conduct new-employee orientation for caregivers and office staff.
• Ensure onboarding requirements are completed before an employee begins work or receives an assignment.
• Complete employment eligibility verification and ensure all required employment documents are received.
• Set up and administer home care orientation programs that address agency policies, client rights, confidentiality, infection control, emergency procedures, incident reporting, abuse and neglect reporting, workplace safety, documentation expectations, and other mandatory topics.
• Coordinate required training, competency reviews, and acknowledgments.
• Provide employee handbooks, policies, procedures, and compliance materials.
• Issue and track staff identification badges, equipment, technology, keys, and agency materials.
• Explain job expectations, reporting procedures, benefits, attendance requirements, and available employee resources.

• Support compliance with applicable federal and Massachusetts employment requirements, agency policies, payer contracts, and home care program requirements.
• Monitor employee credentials and expirations, including professional licenses, certifications, physical examinations, health screenings, CPR and First Aid, HHA or CNA documentation, driver documentation when applicable, and required annual training.
• Maintain complete personnel files and compliance records in accordance with record-retention and confidentiality requirements.
• Assist with audits, surveys, payer reviews, inspections, and licensing or accreditation activities.
• Coordinate corrective action plans related to personnel or training findings and track completion.
• Maintain HR compliance dashboards, expiration reports, and follow-up logs.
• Complete required exclusion, sanction, and eligibility checks when applicable to an employee’s position or program assignment.

• Process CORI background checks and other required pre-employment screenings.
• Coordinate national or supplemental background checks when required by agency policy, contract, payer, or program.
• Maintain confidential screening records and follow applicable authorization, review, and adverse-action procedures.
• Monitor and complete re-screening requirements when applicable.

• Serve as a resource for employee questions, concerns, policies, and HR processes.
• Promote positive employee relations, respectful communication, and a professional workplace culture.
• Assist managers with coaching, conflict resolution, investigations, and employee communications.
• Coordinate annual evaluations,…