Infrastructure, Network, and Telephoy Lead

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recently recognized by The Boston Globe as a Top 10 Employer in Massachusetts
. We are also proud to be a Certified Great Place to Work
. If you're a technology leader who thrives on building secure, reliable systems that support real-world impact, consider joining our team as our Network, Infrastructure & Telephony Lead
.

As BHN’s Network, Infrastructure & Telephony Lead, you will own the strategy, performance, and reliability of the core technology systems that keep over 130 programs and 3,000 staff connected to the individuals and communities we serve. You’ll lead infrastructure planning, network architecture, telephony strategy, and vendor partnerships to ensure secure, resilient, and high-performing systems across on-site and remote locations.

• Mission-Driven Work – Your work directly supports access to behavioral health care across Western Massachusetts
• Leadership Impact – Shape the infrastructure strategy of a large, multi-site healthcare organization
• Collaborative Culture – Work alongside clinical, operational, and IT leaders in a values-driven environment
• Professional Growth – Opportunities to lead major technology initiatives and modernization efforts
• Competitive Compensation & Benefits – Generous PTO, 403(b) with employer match, tuition reimbursement, and comprehensive benefits

• Develop and maintain BHN’s network, infrastructure, and telephony roadmap
• Provide technical oversight and direction to the Managed Service Provider (MSP)
• Establish standards for architecture, capacity, resiliency, and performance
• Lead infrastructure planning for new sites, expansions, and renovations
• Oversee enterprise networking (LAN/WAN/WiFi, firewalls, VPN, SD-WAN)
• Guide BHN’s telephony strategy including VoIP, SIP, Microsoft Teams Phone, call routing, and contact center solutions
• Support cybersecurity controls in collaboration with security and compliance leaders
• Serve as an escalation lead for major infrastructure and connectivity incidents
• Manage vendor relationships for circuits, carriers, hardware, and cloud services
• Monitor performance metrics and identify optimization opportunities
• Maintain infrastructure documentation, diagrams, inventories, and disaster recovery planning

• Bachelor’s Degree in IT, Computer Science, Engineering, or related field (Master’s preferred)
• 7+ years of infrastructure and/or network engineering experience, including leadership or architect-level work
• Strong expertise in enterprise networking, firewalls, wireless, and cloud-connected environments
• Experience with VoIP, SIP trunking, Microsoft Teams Phone, or similar unified communications platforms
• Knowledge of Microsoft infrastructure technologies (Windows Server, Active Directory/Entra , Azure, Microsoft 365, Intune)
• Experience managing MSP relationships and vendor performance
• Understanding of healthcare or HIPAA-regulated environments preferred
• Strong troubleshooting, analytical, and communication skills

Since 1938, BHN has delivered comprehensive, culturally responsive behavioral health services across Western Massachusetts. Our technology teams play a critical role in ensuring clinicians, programs, and individuals served can rely on secure, accessible systems every day.

If you're ready to lead infrastructure that supports care, community, and connection, we’d love to hear from you.

Pay Range: $140,000-$165,000