More jobs:
Information Technology Technician
Job in
Springfield, Hampden County, Massachusetts, 01119, USA
Listed on 2026-04-17
Listing for:
firstPRO, Inc
Full Time
position Listed on 2026-04-17
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
first
PRO is now accepting resumes for an IT Technician in Springfield, MA. This is a contract to hire role and onsite 5 days per week.
Our IT On‑Site Field Service Technicians are responsible for assigned shift converge, plus on call support and maintenance of computer hardware, software, printers, telephones, WIFI, networks and other miscellaneous equipment at a customer’s place of operation.
You will bring the helpdesk to our client’s door while assisting and ensuring our clients receive the ultimate in customer service.
- CompTIA A+ certification or 3-year equivalent hands‑on computer experience
- Office 365 System Support
- Proficiency working in Active Directory
- Remote Support Tools (Team Viewer, Bomgar, Quick Assist)
- Experience with Collaboration Software (Microsoft Teams, Zoom, Web Ex, etc)
- Manage Service Provider (MSP) Experience
- IT Helpdesk, Service Desk or On-Call Center Support
- Experience with Ticketing Systems (Service Now, Jira, Auto Task, Remedy, etc)
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