More jobs:
Information Technology Service Management Consultant
Job in
Springfield, Hampden County, Massachusetts, 01101, USA
Listed on 2026-05-30
Listing for:
ACL Digital
Full Time
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
Title
ITSM Transformation Program Manager
Position TypeLong term contract role with potential extensions (12 months to begin with)
LocationOpen for Remote
TopSkills:
Must have
- Program and Strategy Level expertise
- Change management
- IT Asset Management
- Service Now (Technical and Functional) Knowledge NOT a Developer
- Service Management in Core ITSM space
- ITIL v4 Foundations Certification
- Master's degree in relevant field
- 10+ years of experience in IT Service Management with 5+ years leading strategic ITSM programs
- Advanced ITIL certifications (ITIL Managing Professional, ITIL Strategic Leader, or Expert level)
- Service Now certifications (e.g., Certified Implementation Specialist, ITSM Professional)
- Project management certification (e.g., PMP, PRINCE2, or Agile/Scrum certifications)
- Experience implementing ITSM programs across multiple practice areas
- Understanding of Demand Management, resource planning, and capacity management practices
- Experience with higher education IT environments and decentralized organizational structures
- Experience with organizational change management methodologies (e.g., ADKAR, Prosci)
- Demonstrated success driving ITSM adoption across large, complex organizations
- Excellence in executive communication, influence, and stakeholder management
- Experience with data analytics, KPI development, and performance measurement frameworks
- Experience coordinating with external implementation partners and vendors
- Strategic thinking and vision-setting
- Independent leadership and self-direction
- Organizational change leadership
- Cross-functional collaboration and influence
- Executive stakeholder engagement and communication
- Process innovation and continuous improvement
- Data-driven decision making and analysis
- Complex problem solving and critical thinking
- ITSM best practices and frameworks
- Program and portfolio management
- ITIL v4 Foundations – Must have
- Advanced ITIL certifications strongly preferred
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×