Solution Engineer, Amazon Connect

Solution Engineer – Amazon Connect & Salesforce

Neura Flash, part of Accenture, is looking for a Solution Engineer to drive pre‑sales for Amazon Connect and Salesforce solutions. You will demonstrate solutions, lead discovery sessions, and create compelling proposals.

• Demonstrate Amazon, Salesforce, and Neura Flash products to customers
• Lead discovery sessions, presentations, and workshops with prospects and customers
• Gather requirements for large‑scale Amazon Connect and transformation projects
• Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of Neura Flash as a consulting partner
• Create and modify proposals (SOWs) and respond to RFPs working alongside the delivery team
• Maintain Salesforce lead management, pipeline, and forecasting
• Liaise between sales and the technical team to improve efficiency in customer responses and product improvements
• Learn about Salesforce, Einstein, and our AI products; provide recommendations to customers on leveraging these solutions
• Collaborate closely with delivery on project scope & estimates and execute the pre‑sales process to the highest degree
• Provide customer feedback and solutions to product management to continue advancing our portfolio of App Exchange products
• Ensure the highest possible level of customer experience
• Drive innovation in Amazon, Salesforce capabilities, and AI in partnership with Neura Flash’s Amazon Connect and AI teams

• 2–3 years of experience selling CRM solutions/services, preferably within Amazon Connect
• 2–3 years in customer‑facing roles, with a preference for Pre‑Sales or Solution Engineering experience
• B.S. in Computer Science, Mathematics, Engineering, or a related technical degree or equivalent experience

• 2–3 years in a consulting role
• Expert understanding of contact center telephony solutions
• Solid understanding of the Salesforce Service Cloud platform & architecture
• Strong interest in learning rapidly in the AI space
• Strong customer‑facing skills
• Attention to detail and excellent communication skills
• Team player
• Passion to succeed and drive the company forward

• Remote and in‑person options across Massachusetts, regional hubs, or fully remote for the majority of the team
• Travel commitment of up to 25%
• Flexible work‑life balance with a trust‑based culture that values outcome over hours
• Collaborative environment with open feedback, town‑hall meetings, and executive engagement
• Culture of celebration with informal events and team bonding activities