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VIP Tier III Help Desk Technician - DoD, Top Secret
Job in
Springfield, Hampden County, Massachusetts, 01119, USA
Listed on 2026-05-31
Listing for:
People, Technology & Processes
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
People, Technology & Processes is seeking a Help Desk Technician / Tier III Support to provide IT support in Massachusetts. This role requires the ability to resolve complex technical issues related to network connectivity, virtual desktops, and application access, specifically for General Officers and VIPs.
The ideal candidate will have 4-6 years of IT support experience, strong customer service skills, and familiarity with ITSM tools. Responsibilities include troubleshooting escalated issues, maintaining documentation, and providing ongoing support during operations.
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