Consultant | Network | Contact Center Speech Technologies

Company

Description:

IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Description:

POC:
Raju

Job Details:

Job title:

Consultant | Network | Contact Center Speech Technologies
Work Location with Zip code:
Springfield, MA 01107, Onsite - Hartford, Springfield, MA or Boston, MA preferred.
Duration of the project: 6 Months

This role requires any travel (Yes/No): NO
Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote:
Onsite from day one
Is this a 100% remote role? NO
Vendor rate range: *** - Can be worked depending on the profile
Minimum years of experience required:

-5-8+ Years
Would you require the candidates to meet you for an in-person interview?:
Video/Virtual Interview
Education Qualification required: BE

Must have skills:
Nice CX
Architect
AI Development

Detailed

Job Description:

Nice CXOne Architecture Analyze the requirements and build the infrastructure, IVR systems and all the configurations required in the system.
Implement AI based solution on the system and provide value add to client

Minimum years of experience: 5-8 years

Education:

Bachelor's or Master of Engineering

The top 3 responsibilities would expect the Subcon to shoulder and execute:
IVR development
integration
AI

EEOC

Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.