IT Systems Administrator

Our client is a fast growing company based in North Andover, MA. They are looking for a hands‑on IT Systems Administrator to support their U.S. office in partnership with their UK‑based IT team. This role is ideal for someone who enjoys a fast‑paced environment, takes ownership, and can balance day‑to‑day support with systems maintenance and improvement initiatives.

• Monitor and manage daily backup processes; troubleshoot and elevate issues
• Set up and maintain user accounts in Active Directory and Microsoft 365 (Exchange, licensing, permissions)
• Configure laptops/desktops, software, printers, and peripherals for new and existing employees
• Provide day‑to‑day technical support for hardware, software, and network issues
• Assist with maintenance and optimization of Microsoft and QNAP servers
• Manage and troubleshoot office printers and related systems
• Write and modify SQL queries to support reporting needs
• Partner with global IT to support infrastructure and system improvements

• 3–5+ years of experience in an IT support, systems administrator, or similar role
• Strong experience with Microsoft 365 (required) including Exchange and user administration
• Hands‑on experience with Active Directory and Windows Server environments
• Experience supporting both Windows and Mac OS environments
• Solid understanding of networking fundamentals and hardware troubleshooting
• Experience writing or modifying SQL queries

• Experience implementing or administering tools such as Salesforce, Click Up, or similar platforms
• Exposure to Microsoft Dynamics NAV (Navision)
• Experience with VMware or other virtualization tools
• Reporting experience with Power BI or Crystal Reports
• Experience supporting or improving internal systems/processes

• Strong problem‑solving skills and attention to detail
• A proactive, “get it done” mindset
• Ability to work independently while collaborating with a global team
• Someone who thrives in a fast‑moving, growing environment